10 Best Online Review Management Software

There is a wealth of online review management tools available, all of which offer various features and use cases. The different tools we’ve featured here are a combination of all-in-one solutions and dedicated reputation management software that can be used in tandem with other business tools in your tech stack.

The needs of every business are very different, especially when comparing B2B with B2C, which is why we’ve segmented this list into two sections: One that spotlights the best review management software for B2B brands and one that does the same for B2C brands.

It’s worth noting the B2B solutions from G2, Peerspot, TrustRadius, and Gartner Digital Markets only gather and manage reviews from their own sites, while the B2C tools (and Reviewflowz) aggregate reviews from multiple review sites.

Review collection and management come as part of a wider features ecosystem in the B2B software. This is because the B2B-focused tools are geared towards lead generation in general and creating a successful sales cycle from start to finish.

The B2C tools can work in tandem with the B2B review site-specific solutions by gathering high volumes of external reviews in one place. The B2B solutions work alongside them to generate in-depth reviews on a smaller scale.

The right online review management solution is one that fits your unique needs–whether that’s managing a handful of high-quality user reviews each year or collecting high volumes of consumer reviews every single month.

The option you choose will ultimately depend on the type of business you run, your customers, and your overall goals with review collection–is it to generate leads? Is it to get feedback you can implement to improve your product? Is it to collect social proof to instill buyer confidence? Or is it to simply track how you measure up against your competitors?

Whatever your needs, this list has a tool that can help.